Pet Grooming Kit

Specification: Type: A, B, C, D, E

100% brand new and high quality

Fit For: All Pets

Motor Working Voltage: 3v

Color: Gold + Black Input: 100V-240V 50/60Hz

Body Size: About 17.3 x 4.6 x 4.5cm

Output: AC 3V 1000mAh

Cutter Material: Titanium Ceramic

Charging Time: 4-6 Hours

Working Time: 60-90 Minutes

Strong Power: Adopting special motor, 8200 revolutions per minute.

Refund Policy

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Only regular priced items may be refunded, sale items cannot be refunded.

• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (Add Relevant Email Address) and send your item to: (Relevant Address).

Exempt Goods

The following are exempt from refunds:

• Gift cards

• Some health and personal care items

Partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

1.) Courier Company

Below is our usual courier services company that we will be using to deliver your product, in any case if there are any issues which require other listed official service company, Paws Care reserves the right to appoint it.:

• Skynet
• Poslaju
• Nationwide

 

2.) Delivery Duration

We will try our best to fulfill next day delivery, at most 7 working days. Unless there are some stocking issue which require longer time, we will inform customers so that the customers are able to decide whether they want to proceed or to request for refund.

 

3.) Delivery Rates

Within Peninsula West Malaysia

For Orders RM 99 and below = Flat RM 10

For Orders above RM 100 = FREE SHIPPING!

Delivery from our office to East Malaysia (Sabah/Sarawak)

KG	Price	Base Price
1	RM 16
2	RM 32	+ RM 16
3	RM 48	+ RM 16
4	RM 58	+ RM 10/kg and so on
5	RM 68
6	RM 78

First 3 kg delivery charges will be base price of RM 16 per kg.

Any weight after 3kg (for example 3.001kg) the price will be added RM 10 per kg there after. 

 

4.) Order Taking and Delivery Time

 

The usual process will be shown at this table. However, delay may occur if there are any unforseen circumstances:

1.) Stock issue/Quality Issue of the products: Paws Care will inform customers immediately to see if customer agree to wait until stocks condition are available to be delivered.

2.) Courier company facing high traffic/storm/road ban due to public Holiday: Paws Care will inform customer prior to sending goods.

 

5.)  Paws Care Delivery and office Operation time

Monday to Friday 10 a.m. to 5 p.m.

Orders on Saturday/Sunday/Public Holiday will be shipped on the next working day.

 

6.) Delivery of restriction item

Please kindly note that for restricted item such and combustable items, we are not able to deliver by Air at this moment.

 

7.) Customer who unable to collect items due to not present at the time of delivery

At times when there are no one at home to collect the parcel, the agent will then leave a note to request customer to collect from the courier office, or contact you to request to make arrangement or to re-send the goods at selected time (if this service available in your area.)

 

8.) Paws Care only ship within Malaysia

Paws Care will only serve the Malaysia market at the time being.

 

9.) No self collect service available

Paws Care does not have an office to cater self-collect service

9.) No self collect service available